Position Purpose Respond courteously and efficiently to a high volume of customer telephone inquiries about a client’s products or services. The CCR promotes and sells/renews our client company's products or services; investigates and resolves complaints; handles problems related to product function or the replacement of defective parts; and/or answers questions regarding billing, service, equipment (hardware or software), features, activations and/or account information changes. A computer system is used ..... (continúa)